| About the Villa: Q: How do we get the keys? A: Key will be provided at the villa upon check in. It is the guest’s responsibility to have a working cell phone in Phuket during the check-in date. Q: What time is check in and check out? A: Check in & Check out is the same at 12pm. Early check in or late check out subject to a fee and availability. Q: Can I bring my pets to the Villa? A: No. Pets are not allowed in our villa. Q: Do you allow smoking on property? In the rooms? In the garden? A: No. We are a non-smoking villa. Q: How much deposit is required? A: A deposit of 50% of the total rental must be paid upon booking. Deposit will be refunded at the check out if there is no damage or loss found in the villa. Q: Which are the payment methods? A: The villa accepts cash and online payment to our Villa888 account. All payments are due in Thai Baht or United States Dollars, unless stated otherwise. For the account details, please contact our Reservation Team. Q: Can I amend my booking? A: Yes, you can amend your reservation subject to availability at the time of amendment. Q: How should we amend or cancel the booking? A: Please contact us at the following email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it , we are always on hand to assist with you enquiry. Q: What is the cancellation fees? Is the deposit fully refundable? A: 75% of deposit is refundable if 45 days or more prior to check in. 50% of deposit is refundable if between 30 - 45 days prior to check in. No refund if less than 30 days prior to check in. Transportation: Q: Does villa have car? A: Yes, villa has 3 cars – All cars are newly purchased in 2011 & 2012. Q: What is the cost for renting a car? A: You will need to pay the cost of gasoline, and the car rental: Mercedes Benz Convertible – THB 8000 (USD 270) Toyota Fortuner – THB 2000 (USD 65) Honda Jazz –THB 1000 (USD 35) Q: What is the cost for airport transfer? A: The cost of 1 way pick up service by 1 car is: USD30. Car type will depends on the number of passenger and luggage Q: Does villa have driver? A: Yes, Driver cost THB 2000/day (USD65), THB 1000/half day (USD30) Q: Does car have insurance? A: Yes by international company Chartis, no name driver Q: Does Villa have motorbikes? A: Yes, 2 x Honda Click, new purchase 2011, with 4 helmets, and 2 kids helmets. Surroundings: Q: Help! Where can I find directions of the villa? A: You can visit our website and you will find a comprehensive direction. Q: How far is the super market? A: Tesco Lotus supermarket is about 20 min by foot and 3 min by car. The BigC Supercenter is about 35 min by car. Q: How far is the shopping mall? A: By Car:
Services & Facilities: Q: Does villa have high-speed wireless Internet access available? A: Yes, wireless Internet access (WIFI) is available throughout the villa. Q: Do you provide telephone in the villa? A: No, we do not provide telephone service. Q: Can we have a masseuse to massage in the villa? A: Massage services are available within SaiTaan Laguna area, and upon request up to 6 masseuse persons can be arranged to come to the villa. Typically guests will request massage, and within 30 minutes sereval masseuses are available, who can then give 30 min or 60 min massage, to one or several guests in sequence. |
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